従業員スポットライト。ショーン・オア
One of the things that make The Fredericks Company great is our dedicated and highly valued employees who excel in various positions. Because we have such a great team, we’ve decided to highlight team members in our blog!
今日は、Shawn Orrにスポットライトを当てます。ショーンは、Heat Treat Today 40 Under 40の9月号で取り上げられた技術事業開発マネージャーです。2020年のクラス。
Shawn received his Bachelor of Science in computer engineering at Johns Hopkins University and has worked at The Fredericks Company for eight years. Shawn started out as an Applications Engineer, assisting customers with system integration of new products and technical support. A few years later, Shawn changed roles and became an electronics design engineer, where he was responsible for the development of vacuum gauging products like the MX200 vacuum controller while continuing to assist customers to integrate our vacuum measurement instrumentation. Today, Shawn is responsible for identifying and implementing new growth and product development opportunities with a customer-focused approach.
Read on to learn more about Shawn Orr, and check out Shawn’s highlight on the Heat Treat Today website:
入社してから変わったことはありますか？
私がここに入社してから、会社の戦略が最も変わったと思います。私たちは、より少ない製品ライン（チルト、真空、カスタムコンポーネント）に焦点を当てており、これらの製品ラインのお客様により良いサービスを提供することができます。もう一つ変わったことは、会社のシナジー効果です。
入社してから改善された点はありますか？
So many things have improved, I’ll do my best to highlight a few. The first is streamlining of processes, which we’ve done an excellent job of since I started here. One example is process automation in manufacturing, like the robot that we’ve installed to test tilt sensors and the automated vacuum stands we’ve implemented in Televac®. I also believe that our customer service has improved dramatically over time, with guaranteed responses to customers within 24 hours. Another aspect of customer service that’s improved is related to the release of our new website a few years ago, where products and supporting documentation are much easier to find. This was followed by the more recent e-commerce update, where you can now buy online anytime instead of waiting for a quote, which speeds up lead times.
フレデリックス社で一番印象に残っていることは何ですか？
This is a challenging question, there are so many memorable moments. Most of my memorable moments relate to solving engineering challenges with the selection and integration of our products. One that I can highlight is the release of the MX200 Vacuum Controller and the subsequent release of the MX200 with EthernetIP communications. This was a huge undertaking and gave us a strategic position in several markets because we’re the only company that manufactures a vacuum gauging solution with EthernetIP communications.
自分の立場で一番楽しいと思うことは何ですか？
私がこの仕事をしていて一番楽しいと思うのは、エンジニアとしての経験を活かしながら、お客様と接することができることです。人と一緒に仕事をしたり、問題を解決したりする機会を与えてくれるので、とても楽しいです。また、小さな会社の雰囲気の中で仕事をしているので、大企業にいる時とは全く違うことに集中できます。フレデリックスでは、様々な部署間で多くの相乗効果があり、働くには最高の職場です。
自分の役割について、一番やりがいを感じていることは何ですか？
The most challenging aspect of my role is trying to be an expert in various markets. We manufacture products for so many different industries that it can be a challenge to have a solid understanding of all of them in order to make the best recommendations to our customers. One example is with Televac, where there’s everything from vacuum furnaces and heat treat to particle accelerators, and everything in between, where the requirements are vastly different for each market.
フレデリクス・カンパニーで働く前は、今までで一番変わった仕事、面白かった仕事は何でしたか？
14歳の時に生物学の研究室で、実験をしている動物の世話をする仕事を始めました。それは、私のキャリアが最終的に歩んできた道とは全く違うものでした。
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