员工聚焦。Shawn Orr
弗雷德里克斯公司之所以伟大，其中一个原因是我们在各个岗位上表现出色的员工的敬业精神和高度评价。因为我们有这样一个伟大的团队，我们决定在我们的博客中突出强调团队成员
今天，我们将聚焦 Shawn Orr。Shawn是技术业务开发经理，在9月份的《今日热处理40 Under 40》中被重点介绍。2020级。
Shawn received his Bachelor of Science in computer engineering at Johns Hopkins University and has worked at The Fredericks Company for eight years. Shawn started out as an Applications Engineer, assisting customers with system integration of new products and technical support. A few years later, Shawn changed roles and became an electronics design engineer, where he was responsible for the development of vacuum gauging products like the MX200 vacuum controller while continuing to assist customers to integrate our vacuum measurement instrumentation. Today, Shawn is responsible for identifying and implementing new growth and product development opportunities with a customer-focused approach.
Read on to learn more about Shawn Orr, and check out Shawn’s highlight on the Heat Treat Today website:
自从你开始在公司工作以来，有什么变化？
我认为，自从我开始在这里工作以来，公司的战略变化最大。我们更加专注于数量较少的产品线（倾斜、真空和定制组件），这使得我们能够更好地服务于这些产品线的客户。另一个变化是公司的协同效应，不同部门之间的合作和互动更多了，可以解决任何出现的挑战性问题。
你在公司工作以来，有什么进步？
So many things have improved, I’ll do my best to highlight a few. The first is streamlining of processes, which we’ve done an excellent job of since I started here. One example is process automation in manufacturing, like the robot that we’ve installed to test tilt sensors and the automated vacuum stands we’ve implemented in Televac®. I also believe that our customer service has improved dramatically over time, with guaranteed responses to customers within 24 hours. Another aspect of customer service that’s improved is related to the release of our new website a few years ago, where products and supporting documentation are much easier to find. This was followed by the more recent e-commerce update, where you can now buy online anytime instead of waiting for a quote, which speeds up lead times.
您在Fredericks公司最难忘的时刻是什么？
This is a challenging question, there are so many memorable moments. Most of my memorable moments relate to solving engineering challenges with the selection and integration of our products. One that I can highlight is the release of the MX200 Vacuum Controller and the subsequent release of the MX200 with EthernetIP communications. This was a huge undertaking and gave us a strategic position in several markets because we’re the only company that manufactures a vacuum gauging solution with EthernetIP communications.
您最喜欢的岗位是什么？
我最喜欢的是利用我的工程背景与客户沟通的能力。它给了我与人合作和解决问题的机会，这两点我都非常喜欢。我也喜欢在小公司的氛围中工作，这让我可以专注于与大公司截然不同的事情。在Fredericks，不同部门之间有很多协同作用，这是一个非常好的工作场所。
您觉得您的角色最具挑战性的是什么？
The most challenging aspect of my role is trying to be an expert in various markets. We manufacture products for so many different industries that it can be a challenge to have a solid understanding of all of them in order to make the best recommendations to our customers. One example is with Televac, where there’s everything from vacuum furnaces and heat treat to particle accelerators, and everything in between, where the requirements are vastly different for each market.
在Fredericks公司工作之前，你做过的最不寻常或最有趣的工作是什么？
当我14岁时，我开始在生物实验室工作，照顾他们正在实验的各种动物。这与我的职业生涯最终的发展方向绝对是截然不同的。
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